Director of Customer Support
Bellevue, WA
Senior · Full time
Posted 6 months ago
POSaBIT is a well-funded FinTech startup based in the Greater Seattle Area working exclusively within the cannabis industry. We build solutions to create new and better financial services and transaction methods for our customers. We strive to bring cutting edge software and technology to the cannabis industry, so that all merchants can have a safe and compliant set of services to solve the problems of a cash-only industry.
We are currently looking for a Director of Customer Support to join our growing team! This role will be responsible for leading the Customer Support team through providing representatives with what they need to be successful and provide an exceptional customer experience.
Top reasons to work with us:
We are currently looking for a Director of Customer Support to join our growing team! This role will be responsible for leading the Customer Support team through providing representatives with what they need to be successful and provide an exceptional customer experience.
Top reasons to work with us:
- Our target markets are growing at 25X over the next three years
- Being part of this new industry customers need our innovative solutions, making us uniquely positioned to capitalize on a once-in-a-lifetime market opportunity
- We have an undeniable positive impact on our customer’s business, providing tremendous value and solving critical pain points
- We offer a fun, dynamic workplace staffed by passionate individuals who are committed to achieving something special
- Your contributions will be visible and be impactful
- Proactivity and risk-taking are encouraged and rewarded
Role Responsibilities:
- Provide exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company products, services, and policies
- Establish team objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, and focus on improving performance and processes in an effort to better support customers
- Focus on improving your team of representatives and customer support practices
- Collaborate cross functionally with other departments as needed in order to resolve any customer issues (primarily Product and Engineering)
Qualifications:
- Salesforce experience (primarily Service Console)
- 5+ years managing a high volume support organization
- Experience with data analysis and support metric reporting
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
- Passion for solving client challenges while remaining level-headed with commitment to client satisfaction
- Strong coaching and leadership skills, ability to motivate a team
What’s in it for you:
- You get to work in a fast-growing industry experiencing rapid growth
- Opportunity to make a significant impact and be recognized for it
- Excellent benefits including – medical, dental, vision, 401k, life and disability insurances, and equity plans
Compensation Range: $75,000-85,000
POSaBIT Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
POSaBIT Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
POSaBIT is a financial technology company that creates an easy way for consumers to acquire digital currency at the point of sale.
Size: 11-50 employees
Year Founded: 2015
Investors
Digital Currency Group
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